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Payments
Getting paid for real: prices, payments, and what your customer sees along the way.
10 courses · 62 lessons · 5 hr 35 min of reading
Where to start
The most complete courses on the topic, in the order that makes sense.
The 10 courses on getting paid
10 courses · 62 lessons · 5 hr 35 min of reading
Getting paid online without any surprises
Know how to set up online payments before your first sale: a separate business account, a payment screen with…
6 lessons · 40 min CourseChargebacks: when the bank takes back your payment without the customer telling you
Know how to decide whether a chargeback is worth disputing or accepting, and what evidence and numbers back up that decision before…
6 lessons · 36 min CourseRaise your price and explain it well to your regular customers
By the end, you'll know how much to raise and how much notice to give, and whether to keep the old price for existing customers or…
6 lessons · 37 min CourseCharging every month: monthly fee, subscription, or membership
Know how to decide, before setting it up in your payment gateway, your recurring payment plan (subscription, membership, or installment…
6 lessons · 32 min CourseWhen someone asks for a refund
Know how to tell a refund you owe from one you can turn down, and respond to each case with a message and a…
6 lessons · 25 min CourseFrom quote to payment
Know how to turn a custom quote into a payment: how much deposit to ask for, how long the quote is good for, what to do…
6 lessons · 38 min CourseSplit a big payment into parts, without getting stuck halfway
Know how to split a high price into payments by project phase, decide how much to ask for upfront, and what to do if the client…
6 lessons · 24 min CourseWhen a payment fails: when to retry, what to tell the customer, and when to cancel
Know how to set up, in your payment gateway, how many times and when to retry a failed card, what message to send when…
6 lessons · 26 min CourseInvoice or no invoice: when you need one and when you don't
Know how to tell when a sale needs a full invoice, when a simplified receipt will do, and when neither…
6 lessons · 42 min CourseSell a gift card, not one that gets forgotten
Know how to decide the amount (fixed or customer's choice), the expiration date, and what to do when a gift card is used halfway, and tracks the…
Your money, front and center
Every order, at a glance
In your dashboard, you see what's been collected and the status of every order; cash payments you record yourself with "Log a sale." Stock goes down when you get paid, and invoices you create in your invoicing software. Start with the course Getting Paid Online Without the Stress.
The rest of the topics
The whole handbook, in case you're looking for something else.
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