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WhatsApp and customers
Answer fast without being glued to your phone, and never lose a customer along the way.
9 courses · 55 lessons · 5h 46m read time
Where to start
The three questions almost everyone starts with, and the course that answers each one.
The 9 courses on WhatsApp and customers
9 courses · 55 lessons · 5h 46m read time
WhatsApp as a sales channel, not just noise
You'll come away with your channel set up: the profile and catalog that answer before you do, the automatic welcome message, the…
6 lessons · 32 min CourseSend a message to your whole list without wearing it out
You'll come away with your first broadcast decided and ready to send, or scheduled if your tool allows it, knowing…
6 lessons · 38 min CourseWhen WhatsApp stops being a one-person job
Know how to divide up who answers what on WhatsApp once one person can't keep up: what goes to the bot, what you always answer yourself…
6 lessons · 37 min CourseYour customers' WhatsApp group: when to set one up and when not to
Know how to decide whether it's worth opening a WhatsApp group for your customers, or whether the broadcast list you already…
6 lessons · 40 min CourseThe reminder that actually gets people to show up
Know which appointments to confirm before they happen, turn on the "Booking Reminder" email with the days…
6 lessons · 38 min CourseWhat your WhatsApp bot needs to know, from the greeting to the payment
Know what your WhatsApp bot needs to know to answer well: what business details it uses, what it does when it doesn't know…
6 lessons · 42 min CourseYour catalog inside WhatsApp
Know how to set up your WhatsApp Business catalog with your products or services and decide what to show first, instead of…
6 lessons · 38 min CourseGetting paid over WhatsApp with a payment link
Know how to send the payment link for each order over WhatsApp and decide when to send it instead of pointing to the website: what…
6 lessons · 37 min CourseThe message that brings back the customer who didn't finish
Know how to win back someone who started a booking or an order and didn't finish it: how long to wait between each reminder, what to say in the…
Describe your business the way you'd tell a neighbor
With four clear sentences, Yodai already builds a first version of your website, and the more specific you are, the better it turns out. The sections, the tagline, and the colors come ready-made.
What you do
"Neighborhood hair salon, two people, open since 2009."
What you sell
"Haircuts, color, highlights, and updos, from $17 to $72."
What you're looking for
"People booking online instead of calling me."
Where and when
"Street-level shop, Tuesday through Saturday, 10 a.m. to 8 p.m."
The rest of the topics
The whole handbook, in case you're looking for something else.
Next up: Domain and email
Your own domain name and an email inbox with your name on it, that's what makes people trust you.
Open Domain and email →