Academy › Courses › WhatsApp and customers
WhatsApp as a sales channel, not noise
Sales with the channel set up: the profile and catalog that answer before you do, the automatic welcome message, the labels that tell you who you still owe a reply to, and the moment to ask for payment before the conversation goes cold.
The phone won't stop: "how much does it cost?", "do you have anything open tomorrow?", always the same message. You answer between one customer and the next, and by the time you reply to the one who asked, they've already gone to look somewhere else. Other times you reply fast but the conversation cools off on its own: the customer says "okay, let me think about it" and never writes back. There's traffic on the business WhatsApp but few orders actually close, and it's not clear if the problem is what you're writing, when you're writing it, or that you never get around to asking for payment.
This course sets up the channel in the order you actually use it: first the profile and the buttons, so the question gets answered before the chat even opens; then the catalog, so the customer can choose without asking the price; then the labels and the welcome message in the WhatsApp Business app, so you know who you still owe a reply to while you work; and finally the line you use to ask for payment without sounding like all you wanted was the money. It closes with the sign that tells you when that same phone number has gotten too small for the job.
This is for someone who already answers the business WhatsApp every day and wants to get organized about who responds and when to ask for payment. It's not for someone who hasn't gotten a single customer message yet.
- Write the WhatsApp profile with real hours, a Maps link, and a description that answers the most common question.
- Put a WhatsApp button with a pre-written message everywhere customers see you.
- Set up the catalog in the WhatsApp Business app with set prices, plus the four labels that show where each customer stands without opening the chat.
- Recognize the customer's line that signals it's time to ask for payment, which link or account to use, and the sign that one phone is no longer enough to handle WhatsApp.
Already have WhatsApp Business installed on the business phone.
The 7 lessons
In the order it makes the most sense to read them.
- 1
The profile that answers before you do
A WhatsApp profile with real hours, a pinned location on the map, and a clear description answers the customer's question before you ever have to type a word.
7 min - 2
The button goes right next to the price, not in the footer
By the end, you'll have a WhatsApp button for every place people see you, each one with its own message already written and tested from your own phone.
7 min - 3
The storefront that sells without you writing a word
Get the WhatsApp catalog set up with fixed-price services, a clean photo, and no blank gaps, ready for the customer to choose without asking you first.
6 min - 4
Change the label right away, not whenever you get a spare minute
By the end, you'll have four labels created in WhatsApp Business and the rule for when to add them and when to remove them, so you can tell at a glance who's owed something from you today.
6 min - 5
Two lines before you say anything
You come away with the WhatsApp Business away message written: it tells whoever's reaching out that their message got through, and when you'll really answer, without promising a time you won't keep.
5 min - 6
The exact moment to ask for payment, without sounding like all you wanted was the money
You'll know exactly which line from the customer signals it's time to ask for payment, with what (link or account), and with what message, so the yes doesn't cool off in the chat.
6 min - 7
When your WhatsApp gets too small for the job
You'll learn to spot the exact sign that one phone isn't enough to keep up with your WhatsApp, and what you need to fix once you're losing orders because you took too long to reply.
7 min